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Privacy Policy

This Privacy Policy explains how Cloud-RSA LLC ("Cloud-RSA," "we," "us," or "our") collects, uses, and protects the information you provide when using our website and services, including our partnership with Universal Technical Systems ("UTS") for the CalcEdge service.

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This policy is designed to be transparent about the data we handle, particularly the sensitive and proprietary nature of the mathematical models and data you entrust to us.

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1. Information We Collect:  We collect the following types of information:

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  • Personal Information: This includes information you provide when you register for an account, request a consultation, or communicate with us. This may include your name, email address, company name, phone number, and billing information.

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  • Project and Model Data: This is the core data of our service. It includes the mathematical models, equations, data files, and any related documents you upload to our platform or provide to us during the development process. This data is considered proprietary to you, the customer.

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  • Usage and Technical Data: When you use our website or services, we automatically collect certain information, such as your IP address, browser type, operating system, access times, pages viewed, and your interactions with the models and applications.

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  • Payment Information: We use a third-party payment processor to handle payments. We do not store your credit card details on our servers. The information you provide for billing is handled securely by our payment processor.

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2. How We Use Your Information:  We use the information we collect for the following purposes:

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  • To Provide Our Services: This is the primary use of your data. We use your project and model data to develop, test, and deliver the mathematical models you commissioned.

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  • To Communicate with You: We use your personal information to communicate about your projects, provide customer support, and send you important updates about our services.

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  • To Improve Our Services: We may use aggregated, anonymized usage data to understand how our platform is used, which helps us improve our user interface, performance, and features. Your proprietary models and data are never used for this purpose without your explicit consent.

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  • Billing and Accounting: We use your personal and billing information to process payments and manage our business records.

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  • To Ensure Security: We use technical data to monitor our systems for security threats and to prevent fraud and abuse.

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3. Data Confidentiality and Security:  We understand the sensitive nature of your proprietary models and data. We are committed to protecting your information with the following measures:

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  • Strict Confidentiality: Your project and model data are treated as strictly confidential. Access is limited to authorized personnel who require it to perform their duties related to your project.

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  • Access Control: We implement robust access controls to ensure that only you and the users you authorize can access your models and results.

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  • Third-Party Services: Our partnership with UTS for the CalcEdge service is governed by a data processing agreement that ensures your data is handled with the same level of security and confidentiality we maintain.

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  • Encryption: If necessary, all data, including your models and files, is encrypted both in transit (when you upload it) and at rest (when it is stored on our servers).

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4. Sharing of Information: We will not sell, rent, or trade your personal information or proprietary model data to any third parties. We will only share your information in the following limited circumstances:

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  • With Universal Technical Systems (UTS): As part of our service, we may share your model data with UTS as necessary to utilize the CalcEdge service and related technologies. This is done under a strict confidentiality agreement.

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  • With Your Consent: We may share your information with other parties if you provide us with your explicit consent to do so.

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  • For Legal Reasons: We may disclose your information if required by law, court order, or a government request, or to protect our legal rights.

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5. Your Rights:  Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:

 

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct any inaccurate or incomplete data.

  • Deletion: Request the deletion of your personal data.

  • Object: Object to the processing of your data in certain circumstances.

  • To exercise any of these rights, please contact us using the information provided below.

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6. Data Retention:  We retain your project and model data for as long as your account is active and for a period thereafter as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. Once the data is no longer necessary, we will securely delete or anonymize it.

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7. Changes to This Policy: We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

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8. Contact Us:  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Cloud-RSA LLC

382 NE 191st St PMB 871754, Miami, Florida 33179-3899 US
Email: support@cloud-rsa.com

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